Personalised orders are shipped within 7-8 working days after the approval of digital artwork.Non- personalised orders are shipped within 3-4 working days. Shipping time may vary as per the delivery location.
You will get a tracking link in your inbox as soon as your order is shipped. Please allow 24 hours for the status of the shipment to correctly display at the tracking link.
We make sure that all the products are sent to you in one package. Please mail at firstname.lastname@example.org with the details of missing product along with your order details within 48 hours of receiving your order. We shall check and get back to you with the details.
Yes we do ship out globally, to get more details/place an order kindly write to us at email@example.com or reach us on +91-8768989898
Shipping charges depend on the volume of order & delivery location. We do provide free shipping on prepaid orders above 2000 INR & during special offers on our website. Cash on Delivery charges are additional & COD is not available for personalised/customised products.
Return / Refund / Replacement
Never receive/ accept a product if the packaging is damaged. Also, we encourage making a video when you are unboxing the product. If you receive a damaged product upon unboxing, just write to us paperhandy@outlook,com within 24 hours along with the video. We will look into the matter and replace or refund (in the form of PaperHandy Credits), whichever is applicable.
- If you live in a gated community / apartment complex, please check at your gate or with your security as due to restrictions, the courier partners often leave the parcels there.
- In case you haven’t received your order, Please drop us a mail at firstname.lastname@example.org within 24 hrs of the delivery mentioned in the tracking link. We shall check with the courier service.
- Please note : We would not be able to investigate with the courier service if it is informed to us after 24 hrs.
Please mail us at email@example.com for cancellation request with your order details.
- Orders can be cancelled only if it has not been processed/shipped from our warehouse.
- NO cancellation applicable for personalised/customised products once the order is placed.
- Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery.
- Once shipped, we will not consider cancellation requests.
- If a cancellation request comes up before the product leaves our order-processing centre, we will try to hold the shipment but there is no guarantee that the cancellation request will be honoured.
- If the payment was by credit or debit card or net-banking, the money will be refunded to your credit or debit card or net-banking account, respectively. Typically, refunds are processed between 7- 12 working days.
- Please note that we depend on the credit card issuing bank to ensure that the money is refunded to your account. We only control the release of funds from our side. There is little we can do in case there is a delay from the bank’s end.
Yes we do customize if the order quantity meets our criteria for customization. For more details do get in touch with us on firstname.lastname@example.org. or +91-8768989898